Support Coordination
See how coordination worksBuilding your capacity to manage your own supports, helping you navigate complex service agreements and provider transitions.
Hello, we're so glad you're here —
Support that fits the life you already have, not the other way around.
We work alongside NDIS participants across Lake Macquarie, Newcastle and the Central Coast to understand plans, connect the right providers and build confidence. You stay in control of every decision.
Lake Macquarie
Newcastle
Central Coast
- Provider status
- Registered NDIS provider with approved registration groups.
- Plan types
- Self-managed, plan-managed and NDIA-managed participants welcome.
- Where we work
- Lake Macquarie, Newcastle, the Hunter and the Central Coast.
- Getting started
- A free meet and greet before you commit to anything.
How it works
Four clear steps from first call to plan progress.
No pressure at any point. If we're not the right fit, we'll say so and help you find someone who is.
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01
Get in touch
Call, email or send the referral form. Tell us what you need and how your plan is managed. Support coordinators and families are welcome to enquire on someone's behalf.
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02
Understand your plan
We meet with you — in person or over the phone — to understand your goals, current supports, funding and any barriers getting in the way. Free, and no obligation.
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03
Build your support network
Together we identify suitable providers, compare options and organise clear service agreements. You decide who is involved and nothing proceeds until you are comfortable.
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04
Monitor and prepare
We keep the plan moving, respond when circumstances change, track progress and help organise useful evidence for future plan review conversations.
What we can help with
Support coordination for every stage of your NDIS journey.
From understanding your plan to connecting providers, managing complexity and preparing for review, we help you make informed choices and stay in control.
Support Connection
Assisting you to strengthen your ability to connect with informal, mainstream and community supports and get the most from your plan.
Specialist Support Coordination
A high level of support for participants with complex situations, focused on addressing barriers and reducing risks in their environment.
Psychosocial Recovery Coaching
Personalised coaching to support emotional and social recovery, building resilience and coping strategies for a fulfilling life.
Plan Implementation
We work with you to understand the funding within your plan and help you find providers aligned with your specific needs.
Choice & Control
Empowering you with the knowledge and resources required to make informed decisions about your NDIS journey.
Plan Review Support
What we prepare for youEnsuring your outcomes are tracked and documented correctly for NDIS plan reviews to support future funding needs.
Not sure which of these your plan funds? Send it through and we'll walk you through it — or ask your plan manager to call us directly.
Our approach
Your plan. Your choices. Your direction.
Good coordination makes a complicated system easier to navigate without taking control away from you.
You lead the decisions
We bring options, explain trade-offs and help remove barriers. You choose which providers to approach and what happens next.
Clear and transparent
You receive practical explanations, clear agreements and honest updates about progress, budgets and provider capacity.
Choice and control
We respect your right to make decisions, including informed risks, and help put sensible safeguards around what matters to you.
Everyone is welcome
Whatever your age, culture, faith, language, gender or sexuality, you'll be supported as you are. We have zero tolerance for abuse, neglect or discrimination.
Connected, not confined
We help you explore suitable mainstream, community and funded supports instead of limiting you to one provider network.
Complaints get answered
If something goes wrong, tell us and we'll fix it — and you can always go straight to the NDIS Quality and Safeguards Commission instead. Both are legitimate. Neither affects your supports.
Where we work
Based in Cooranbong. On the road across the Hunter and the Coast.
If your suburb isn't listed, ask anyway — we regularly travel further for the right match.
Cooranbong
Morisset
Wyee
Toronto
Warners Bay
Charlestown
Belmont
Lake Macquarie
Newcastle
Maitland
Cessnock
Wyong
Tuggerah
The Entrance
Gosford
Central Coast
Good questions
The things people ask before they call.
If yours isn't here, ask anyway — we would rather answer it now than have you wondering about it later.
It changes who pays the invoice, not the support you get. If you're self-managed we invoice you directly; if you're plan-managed we invoice your plan manager; if you're NDIA-managed we claim through the portal. Tell us which one you are when you enquire and we'll set it up.
Timing depends on current capacity and the complexity of your situation. Contact us with your plan details and priorities, and we’ll give you a clear, honest indication of the next available step.
Yes. Choice and control are central to the NDIS. We can help you compare providers, ask the right questions, understand agreements and plan a safe transition when a service is not working for you.
Contact us with the participant’s age, plan and circumstances. We’ll confirm whether our coordination services are the right fit and explain any other pathways that may be more suitable.
We charge in line with the current NDIS Pricing Arrangements and Price Limits, so rates depend on the support type, the day and the time. Your service agreement sets out every rate before anything starts — including travel and any cancellation terms — and we'll never claim for something we haven't discussed with you.
Use the referral form below or email us directly with the participant's goals, the supports and hours sought, plan management type, and anything we need to know about risk or complex health needs. You'll get a response on capacity — yes, no, or a realistic timeframe — rather than being left waiting.
Tell any of our team, or contact the office directly, and we'll acknowledge it and work through it with you. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time — you don't need to come to us first, and using either path will never affect your supports.
Let's have a chat
Tell us what you need.
Participants, families, support coordinators and plan managers are all welcome to get in touch. We'll come back to you with a straight answer on capacity.
- Office
- Suite 24, 6/559 Freemans Drive
Cooranbong NSW 2265 - Hours
- Office: Monday to Friday, 9am–5pm
Supports: available 24/7 by arrangement
What happens next
We’ll review your enquiry and reply with a clear answer about capacity and fit. A free meet and greet comes before any commitment.